The Challenge
One of Switzerland’s most innovative banks faced the challenge of quickly and reliably identify customers on the phone. Because of language and pronunciation, the task was often difficult, leading to longer service times
The Approach
Ex Machina designed and developed a solution based on Apache Solr, allowing to search using different parallel factors, including phonetics.
The Benefits
The performance of the solution allowed the bank to noticeably improve its customer service, offering a truly customised experience.