{"id":5873,"date":"2020-01-14T17:49:02","date_gmt":"2020-01-14T16:49:02","guid":{"rendered":"https:\/\/exmachina.ch\/?p=5873"},"modified":"2020-01-24T10:26:32","modified_gmt":"2020-01-24T09:26:32","slug":"advanced-search-filtering","status":"publish","type":"post","link":"https:\/\/exmachina.ch\/en\/casestudies\/advanced-search-filtering\/","title":{"rendered":"Advanced Search &#038; Filtering"},"content":{"rendered":"<p><strong>The Challenge<\/strong><br \/>\nOne of Switzerland\u2019s most innovative banks faced the challenge of quickly and reliably identify customers on the phone. Because of language and pronunciation, the task was often difficult, leading to longer service times<\/p>\n<p><strong>The Approach<\/strong><br \/>\nEx Machina designed and developed a solution based on Apache Solr, allowing to search using different parallel factors, including phonetics.<\/p>\n<p><strong>The Benefits<\/strong><br \/>\nThe performance of the solution allowed the bank to noticeably improve its customer service, offering a truly customised experience.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Challenge One of Switzerland\u2019s most innovative banks faced the challenge of quickly and reliably identify customers on the phone. Because of language and pronunciation, the task was often difficult, leading to longer service times The Approach Ex Machina designed and developed a solution based on Apache Solr, allowing to search using different parallel factors, [&hellip;]<\/p>\n","protected":false},"author":33,"featured_media":6098,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[107],"tags":[],"class_list":["post-5873","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-casestudies"],"_links":{"self":[{"href":"https:\/\/exmachina.ch\/en\/wp-json\/wp\/v2\/posts\/5873","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/exmachina.ch\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/exmachina.ch\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/exmachina.ch\/en\/wp-json\/wp\/v2\/users\/33"}],"replies":[{"embeddable":true,"href":"https:\/\/exmachina.ch\/en\/wp-json\/wp\/v2\/comments?post=5873"}],"version-history":[{"count":0,"href":"https:\/\/exmachina.ch\/en\/wp-json\/wp\/v2\/posts\/5873\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/exmachina.ch\/en\/wp-json\/wp\/v2\/media\/6098"}],"wp:attachment":[{"href":"https:\/\/exmachina.ch\/en\/wp-json\/wp\/v2\/media?parent=5873"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/exmachina.ch\/en\/wp-json\/wp\/v2\/categories?post=5873"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/exmachina.ch\/en\/wp-json\/wp\/v2\/tags?post=5873"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}